We ask adopters to write the first letter to the birth family within the first month of an adoption order being granted. This way, birth family members can respond, to the things that the adopters are comfortable talking about. This sets an early structure to ensure that all parties are comfortable with the communication that’s taking place.
If you need to discuss any issues or changes regarding Letterbox contact prior to the adoption order, please direct this to the Childcare Social Worker. Once the adoption order has been granted, all enquires must be directed to the Letterbox team. You will be given a unique Letterbox reference number to use on all correspondence.
Letterbox carries on up to the child/young person’s 18th birthday. The Letterbox file with copies of all correspondence from both sides then becomes part of the adoption records. We keep these for 100 years from the date that the adoption order was granted.
Contact our Letterbox service by phone, post or email:
North Wales Adoption Service
Letterbox Contact Team
3rd Floor Lambpit Street
Telephone: 01978 295311
More about our letterbox service
Keeping in touch with birth family members is a positive experience for adopted children. Find out more about keeping in touch using our Letterbox service.
Communicating with your child’s birth family can seem daunting, but it can be a hugely positive experience for everyone. We have plenty of advice and guidance for keeping in touch with birth families.
The adoptive parents usually do this on behalf of the child/children that has been adopted, allowing children to retain links to key family members.
If you’re interested in adoption, need additional support, or just want to ask us some questions, we’d love to hear from you.
You can also speak to an adoption worker for an informal chat, and we can then send you an information pack.
0800 085 0774